Payments & Merchant of Record

All payments for subscriptions and other purchases on K-HERE are processed by Paddle.com. Paddle is the Merchant of Record for all transactions. Paddle handles payment processing, invoicing, taxes (including VAT), and refunds.

Free Plan

K-HERE offers a free plan for all users. With the free plan, you can access limited features (5 questions per day) without being charged.

Upgrading to a paid plan (Pro) requires an active subscription. If you subscribe to Pro, your selected payment method will be charged according to the plan you choose (Monthly or Annual).

Refund Eligibility

If you are a consumer, you may have a legal right to cancel your purchase within 14 days of the transaction ("cooling-off period") in accordance with applicable consumer protection laws, unless an exception applies.

14-Day Refund Window

We offer a 14-day refund window for first-time subscription purchases, starting from the date of the first paid charge.

Refund Limitations

No refunds are provided for unused time in an active billing period.
Subscription renewals are non-refundable once processed, unless required by law or in cases of billing error.
Refunds may be refused in cases of fraud, abuse, or excessive usage inconsistent with normal use.

Digital Content & Immediate Access

By starting the service immediately after purchase, you acknowledge that digital content and services may be provided right away. Where permitted by law, this may limit your right to withdraw once the service has been fully or substantially delivered.

How to Request a Refund

To request a refund, please use the refund or support link included in your Paddle receipt email, or submit a request via Paddle's buyer support portal at paddle.net.

Approved refunds are processed by Paddle using the original payment method.

Important

K-HERE does not process payments or refunds directly. All refund requests must be submitted through Paddle.

Subscription Cancellation

Subscriptions renew automatically unless canceled before the renewal date. You may cancel at any time to prevent future charges.

Cancellation stops future billing, but access to the service will remain available until the end of the current paid billing period.

You may cancel your subscription through:

Your account settings on K-HERE (My Page)
The Paddle customer portal (linked in your purchase receipt)

Contact

If you need assistance locating your receipt or have general billing questions, you may contact us at:

Email: [email protected]

For payment and refund inquiries, please contact Paddle directly via paddle.net or use the link in your purchase receipt.

Refund Policy