Refund Policy

1. Overview

K-HERE is committed to customer satisfaction. This Refund Policy outlines the terms and conditions for cancellations and refunds of our subscription services.

All payments are processed by Paddle.com, our Merchant of Record. Refund requests are handled in accordance with this policy and Paddle's terms.

2. Subscription Plans

K-HERE offers the following subscription options:

• Free Plan: Access to sample content (limited questions). No payment required.
• Pro Plan (Monthly): Full access to all categories and features. Billed monthly.
• Pro Plan (Annual): Full access to all categories and features. Billed annually at a discounted rate.

3. Subscription Cancellation

3.1 How to Cancel

You may cancel your subscription at any time through:

• Your account settings on K-HERE
• The Paddle customer portal (linked in your purchase receipt)
• Contacting us at [email protected]

3.2 Effect of Cancellation

• Immediate effect: Your subscription will not auto-renew
• Access continues: You will retain access to Pro features until the end of your current billing period
• No partial refunds: Cancellations are not eligible for refunds for the remaining time in the billing period

4. Refund Policy

4.1 Eligible for Full Refund

• Request made within 14 days of purchase or renewal
• Duplicate or accidental charges
• Technical issues preventing access that we cannot resolve
• Billing errors on our part

4.2 Not Eligible for Refund

• Request made after 14 days from purchase or renewal
• Unused subscription time (partial refunds)
• Account suspension due to Terms of Service violations

4.3 Refund Processing Time

• Credit/Debit Cards: 3-5 business days
• PayPal: Within 48 hours

Processing times may vary depending on your payment provider.

5. Plan Upgrades

5.1 How Upgrades Work

When you upgrade from Monthly to Annual plan:

• The remaining value of your Monthly subscription is automatically credited
• You only pay the difference (prorated amount)
• Your Annual subscription starts immediately

5.2 Refunds After Upgrading

• Upgrade payment only: If you request a refund for the upgrade payment only, your subscription will revert to the Monthly plan
• Full refund: If you request a refund for both the upgrade and the original subscription, your subscription will be canceled
• Processing: Upgrade refunds involve multiple transactions and may require additional verification

5.3 Upgrade Refund Eligibility

Refunds for upgrade payments are handled in accordance with Paddle Buyer Terms and applicable consumer protection laws. The 14-day money-back guarantee applies to your initial subscription purchase, not to subsequent upgrade payments.

6. How to Request a Refund

If you believe you are eligible for a refund, please contact us:

Please include your purchase email and a description of the issue. We will respond within 5 business days.

7. EU Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason. Our 14-day money-back guarantee meets or exceeds this requirement.

Digital Content Exception: By accessing the Service immediately after purchase, you acknowledge that you expressly consent to the immediate provision of the digital content. However, we still honor our 14-day refund policy regardless of usage.

8. Disputes

If you have a dispute regarding a charge:

1. Contact us first: Please contact us at [email protected] before disputing with your bank or credit card company
2. Resolution: We aim to resolve all disputes within 5 business days
3. Chargebacks: Chargebacks initiated without first contacting us may result in account suspension

9. Paddle as Merchant of Record

All purchases are processed by Paddle.com, our Merchant of Record. Your purchase is also subject to Paddle's Checkout Buyer Terms.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For billing questions or refund requests: